Frequently Asked Questions

Booking can be found in the menu under the heading BOOK ONLINE or if you prefer to call the number is on our Home Page 

Cancel free up to 48 hours ahead, otherwise you will be charged 50% of the service price for late cancellation or 50% for not showing up.

 Working on a one to one basis means cancellations will lose 2 - 3 hours of work as we work on one to one basis 

ES Hair works on a booking system with allocated times so unfortunately you may not be able to have your service and result in being charged or you maybe offered a shorter appointment  time  resulting in not the service you required .

As the salon is small and there is no waiting area for the private room , we can not accommodate the space for people waiting, children or prams .Our services are based on relaxation do we want everyone to experience this so we appreciate your understanding on this matter 

All new clients need to have a skin test following manufacturers instructions 48 hours prior to your colour service,  or we will not be able to carry out your colour service and you may be charged. Please see our colour section for the Allergy Alert Skin test policy in full 

No,  every service, new or regular clients will always have a full consultation before the service they are booked in .But you are welcome to book a consultation free of charge anytime if you would like to discuss anything further or to meet your stylist beforehand 

As a small business we welcome recommendations so as a thank you for your support , your friend receives 20% discount and you do too to spend on any service